Shipping & handling
Fees
Delivery costs are calculated during checkout from the total size and weight of your order. The fees below are for shipping within Australia.
- $5 — letter sized flat box, suitable for small items
- $12 — standard parcel, up to 500 g
Shipping fees include Australia Post tracking and insurance cover for up to $100 in value. Extra cover may be purchased – please contact us before ordering – and will be added to the shipping cost.
We do offer an Express Post option, however, please note that this is a postage option and will not affect the time it takes for us to process your order. Also, we live in a rural area, so your order will be sent from outside Australia Post’s Express Network.
Larger or bulky orders may incur extra shipping costs. If you encounter a message at checkout saying there are no shipping methods, it simply means your items are too large or heavy for our standard shipping options – please contact us for a custom shipping quote before submitting your order.
There is no delivery fee for downloadable items.
Free delivery on orders over $100
This offer applies to orders totalling $100 or more in value that will fit in our regular shipping boxes. Orders must have a delivery address within Australia to qualify. Your order will be shipped via Australia Post in a tracked parcel.
Enter the discount code OPENDAYS at checkout to activate this offer. Discount code can only be used once per customer.
Order processing
Shipments will be processed promptly following receipt of payment and in the order they are received. Processing for customised items will (of course) take longer than for stock items. Delivery may take between 2 to 14 business days. Please allow for extra processing and delivery time during holiday and peak seasons.
All physical products will be shipped by Australia Post unless noted otherwise in the description for a specific item (e.g. if an item is too large it will be sent by a reputable courier).
All items will be carefully packaged to protect them from unintentional damage. However, we can’t 100% guarantee safe delivery. If an item is damaged or lost in transit, it is the buyer’s responsibility to resolve this with Australia Post. We will provide as much assistance as we can but we take no responsibility for lost or damaged items.
Please ensure you provide correct contact details – we take no responsibility for items lost due to incorrect address details.
Your email address will be used to send you tracking information via Australia Post.
Digital and downloadable items will be delivered immediately on receipt of payment. Depending on the item, you will be provided with a personalised download link or sent an email with instructions for downloading.
International shipping
We can ship items internationally but please contact us for a quote before making a purchase. Please note that the buyer takes full responsibility for any customs or import fees that may be incurred.
Thank you for taking the time to consider purchasing from my website :-)